IT SUPPORT

MANAGED SERVICE

E-telegence offers a fixed cost managed service that provides computer support with no limits. Our managed service includes the following:-

  • Un-limited on-site support
  • Same day Response option
  • Unlimited telephone support
  • Unlimited remote support
  • Remote monitoring software – Daily health checks of your pc’s & Server
  • Discount Rates for Web Development, hardware and software
  • Printer Support
  • Disaster recovery plan

Areas we offer managed services in Falkirk, Stirling, Edinburgh, Livingston, Cumbernauld, Airdrie, Motherwell, Hamilton and Glasgow areas.

If you are looking to have a reliable and highly skilled IT company to act as your IT department please give E-telegence a call.

 

ONSITE SUPPORT

We offer on-site support meaning we get to know you and you get to know your engineers this makes for a more personal service tailored to your business needs, knowing these business needs is essential to create the correct disaster recovery plan, ensure you are GDPR compliant and ensuring we work hand in hand with your business as if your own in house IT department.

Our on-site rates are highly competitive. Our specialists are available for next day call out, and in the event of a disaster we can be on-site on the same day to limit the disruption and ensure that your business operations are back to normal as soon as possible.

Our skilled specialists provide on-site support for PCs, software, networks and servers.

Areas we offer onsite support are, Falkirk, Stirling, Edinburgh, Livingston, Cumbernauld, Airdrie, Motherwell, Hamilton and Glasgow.

If you are looking to have a reliable and highly skilled IT company to act as your IT support department please give E-telegence a call.

 

REMOTE SUPPORT

Remote support is one of our most used services due to quick resolution with minimal interference for common day to day minor issues, we install our advanced remote monitoring software that monitors and runs daily health checks on PC’s and servers this means we can often see and repair an issue before the business notices.

 

AUTOMATIC MONITORING

Our advanced automatic monitoring software alerts our highly skilled IT engineers of any irregularities it runs daily health checks on PC’s and servers it also deploys patches which means we can often see and repair an issue before it happens, this means more efficiency and less downtime if any at all.

 

MAINTENANCE CONTRACTS WITH SLA’S

E-telegence offer customised IT solutions no matter the size of the business, we have the latest software allowing us to take a proactive approach rather than reactive which means we want to fix the problem before it breaks.

E-telegence provide, IT support contracts and ad hoc support this can include onsite and remote solutions. We can maintain computers and give server, PC, network and printer support, we can create a disaster recovery plan alongside backup strategies. We offer support with MS office, sage and other business software systems. We ensure anti-virus updates and solutions to keep your data safe including cloud services such as backup and hosted email.